When do orders ship?
Orders received by 10:00 am local time typically ship the same day. Orders placed after 10:00 am, on National Holidays or on the weekends will generally ship the next business day after your order is placed.
When will I know my order has been shipped?
You will receive a tracking number via email once your order has shipped to the e-mail you provide during checkout.
Am I restricted as to where I can have my order shipped to?
For website orders, shipping destinations are limited to physical addresses in the Continental US, Alaska, Puerto Rico and Hawaii. Please call us at 206-285-0517 if you would like to make special arrangements to ship outside the United States or to APO/FPO addresses. We will not ship to PO boxes. A specific order can only be shipped to one address.
What shipping carriers do you use?
FEDEX, UPS, or USPS are all carriers we work with.
How fast will I get my order?
Typically, your order should arrive within 5-7 business days or less, depending on the delivery address in relation to the store location selected to ship from. Please keep this in mind if time is critical. If you order contains an item that is not in-stock, we will contact you directly via e-mail or phone to provide an estimated in-stock date and/or make alternative recommendations.
How are shipping charges calculated?
We offer a flat rate shipping fee for orders shipped within the Continental United States or within Alaska or Puerto Rico. For orders shipped from Continental United States to Alaska, Puerto Rico or Hawaii an additional fee applies. Charges will be indicated at checkout.
Why do you need my contact number and e-mail?
We must have accurate contact information in case of product back-orders or delivery issues. Also, your e-mail address is used to send your order confirmation and tracking information for your shipment. Your information will never be sold or shared with any third parties.