Customer service

How do I place an order?

You may visit a local store where you will receive the full experience offered by Oil & Vinegar; you may call any of the stores and place your order over the phone using a credit card and/or gift card; or you may purchase from our website. If purchasing over the website, you will first add the products you wish to purchase into the shopping cart.  Upon checkout, you will be asked to select a store location you wish to have ship your purchase and customer service will be handled by the independently-owned franchise location you have selected.

How do I change my order?

You may change your order at any time before you click the final SUBMIT ORDER button. Once you have submitted your order it can't be changed.

What about backorders?

Our products are sometimes backordered. In this case you will be notified by email that the item is currently on backorder and when it is expected to be restocked. If the backordered item is part of a larger order, you will be given the option to take a partial shipment or wait to have everything shipped when the backordered item(s) arrive. 

How do I cancel my order?

During the checkout process you may make changes to your order but once it has been submitted, your order cannot be altered. We strive to make sure that when you place your order we begin processing it right away to provide you the best service and quickest delivery.  If you wish to cancel the order, please call the store location you selected and request a cancellation.

What if I don't receive a confirmation of my order?

If you don't receive confirmation of your order within 24 hours, please call us at 206-285-0517 to inquire.

How do I place an order to be shipped outside of the United States?

Please call us at 206-285-0517 for assistance. We currently do not offer International ordering on our website.

 

How does your site calculate sales tax?

Taxes are calculated according to where your order is being shipped.

Can I use my gift card to purchase on the Webshop?

Currently, we are unable to process your gift card for on-line purchases, but you may use with a phone order. Call your local store to inquire about gift card balance and use for purchase.

I have an old gift card. Can I still use it?

Our gift cards have no expiration date and are not redeemable for cash.

Do you gift wrap?

Yes, due to the custom nature of our gift wrapping and need to provide special attention to packing items for safety during shipping, we ask that you contact us directly at the store location you would like to purchase from to confirm options.

Can I write a gift message?

Yes, you can include a gift message with your order.